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Home Help Accessibility Policy

Accessibility Policy

The New Mexico Department of Health (NMDOH) is committed to ensuring that our website and digital services are accessible to all users. We strive to meet the requirements of Title II of the Americans with Disabilities Act (ADA) and follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These standards help ensure that individuals of all abilities, including those using assistive devices, can access, use, and understand the information on our site.

Our Commitment to Accessibility

We continuously work to identify and remove accessibility barriers. Our website includes features designed to improve access for all users, including:

  • Text alternatives for images and charts
  • Clear, organized page headings
  • Color and text choices that improve readability
  • Compatibility with screen readers and assistive technologies
  • Accessible PDF and downloadable documents whenever feasible

We also routinely review, test, and update our content to maintain accessibility.

Known Accessibility Limitations

While we work to ensure full accessibility, some older documents or third party content may not yet meet accessibility standards. We are actively addressing these items and welcome feedback to help us improve.

Language Access

We recognize the importance of providing information in languages other than English. Upon request, NMDOH will translate materials into additional languages to ensure that our services and public information are accessible to all those needing information and resources.

Contact Us About Accessibility or Language Access Needs

If you encounter any accessibility barriers, have difficulty using any part of our site, or require information in another language or an alternative format, please contact us: adadocumentrequest@doh.nm.gov

To help us respond effectively, please include:

  • A description of the problem
  • The web address or document you were trying to access
  • Your preferred format (e.g., HTML, PDF, large print, audio, language translation)
  • Your contact information

We will review and address your request promptly.

If Your Accessibility Needs Were Not Met

If you believe you have been discriminated against based on a disability or that your accessibility needs were not addressed, you have the right to file a formal grievance with the New Mexico Department of Justice. Complaints may be submitted at: Submit a Complaint - New Mexico Department of Justice

Supported Browsers

Our website is best accessed using current versions of major browsers, including Chrome, Edge, Firefox, and Safari. Older browsers may not support all accessibility features.

Physical Accessibility

NMDOH complies with all required physical accessibility standards for public facilities and services.